Frequently asked questions

Four. You pick one at checkout, and every price below includes VAT.

• Click & Collect from our Kennington workshop. Free. On any order, at any spend. Ready in 1 hour during opening hours.
• Standard delivery, £2.99. Arrives 2 to 4 working days after dispatch. Free when you spend over £75.
• Express delivery, £4.99. Arrives 1 to 2 working days after dispatch. Free when you spend over £100.
• Same-day courier, from £6.99. London only. The courier quotes live at checkout based on the distance to your address, so the final price can be higher than £6.99. You see it before you pay, never after.

Whichever you choose, the full cost of your order including delivery is shown on the checkout page before you commit to anything.

Standard delivery is £2.99 and Express delivery is £4.99. Our London same-day courier starts at £6.99 and is quoted live by distance, so the exact figure depends on your postcode. Click & Collect is free.

We do not add surcharges after checkout. The price on the payment page is the price that leaves your account, including VAT and including any courier quote for your address.

Yes, on two thresholds:

• Standard delivery is free once you spend over £75.
• Express delivery is free once you spend over £100.

Click & Collect is free on every order, whatever you spend, with no minimum and no handling fee.

Those are the only free delivery offers we run. There is no separate members' tier, no free postage code and no free returns scheme sitting behind them.

Standard takes 2 to 4 working days. Express takes 1 to 2 working days. Both are counted from the moment your order is dispatched, not from when you clicked pay, and we email you the moment it goes.

Working days are Monday to Friday and do not include bank holidays, so an order placed on a Saturday afternoon is picked on the following Monday. Our London same-day courier arrives the same day.

By law we have to get your goods to you within 30 days unless we have agreed something different with you. If anything is going to take longer than the option you paid for, we tell you rather than letting you wait and wonder.

Orders placed while we are open are picked the same day wherever we can. Orders placed after we close, on a Sunday or on a bank holiday go into the next working day.

You get a dispatch email with tracking as soon as your parcel leaves us. If an item has to come in from a supplier first, we tell you the timing up front rather than after you have paid.

Yes. Standard and Express delivery cover mainland UK, so you can order bike parts from us wherever you ride.

The same-day courier is London only. It is a live-quoted point to point service rather than a parcel network, which is why it can reach you in hours and why it cannot go beyond the city.

If you are in Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Isles of Scilly or the Channel Islands, contact us before you order and we will confirm whether we can send it and what it would cost.

Yes. The dispatch email carries your tracking details, and you can sign in to your account at any time and open the order to see where it has got to.

Same-day courier deliveries can be followed live on a map, so you can see the rider approaching rather than guessing.

Usually, if you catch us early. Call 0207 820 0028 as soon as you realise. If the order has not been picked or handed to the carrier, we can change it there and then.

Once a parcel is with the carrier we cannot redirect it. At that point the practical options are to accept the delivery and send it back to us, or to refuse it at the door.

Tell us. Call 0207 820 0028 or email info@cyclefixlondon.co.uk with your order number and we will chase the carrier ourselves. Chasing a courier is our job, not yours.

If a parcel is confirmed lost we will resend it or refund you in full, including the delivery charge you paid.

Your legal position. If we fail to deliver within 30 days, or we miss a delivery date that we agreed with you was essential, you can treat the order as at an end and get a full refund. You can also give us a second, reasonable deadline and cancel for a full refund if we miss that one too.

Contact us straight away with your order number and a photo of both the packaging and the item. Do not fit anything that looks damaged.

Goods damaged in transit are our problem, not yours. We will replace the item or refund you, and we pay the return postage on anything that reaches you damaged.

Us. Always us.

Part of our range is held by our suppliers and sent straight to you from their warehouse rather than passing through our shop first. That is a warehousing arrangement and it changes nothing about who you bought from: your contract is with Cycle Fix London.

So we handle the tracking, the chasing, the cancellation and the refund. You never have to contact a supplier yourself, and no supplier's own terms replace the rights you have with us.

1. Order online and choose Click & Collect at checkout. It is free.
2. We pick your order and email you the moment it is ready.
3. Come to 338 Kennington Road, London SE11 4LD with your order number.
4. We hand it over, usually in under a minute.

You can collect any time we are open: Monday to Friday 8am to 8pm and Saturday 9am to 6pm. There is more detail on our Click & Collect page.

Orders placed during opening hours are normally ready within 1 hour.

Please wait for the "ready to collect" email before you set off. Most of what we sell is on the shelf, but part of the catalogue is ordered in from our suppliers rather than held in the shop, and those take a few working days. The email is the only thing that tells you which yours was.

Orders placed after we close are picked the next morning.

Yes. Always, on any order, at any spend. No minimum basket, no picking fee and no charge for us holding it for you.

It is also the fastest way to get a part in south London: an hour beats any courier, and if the part turns out to be wrong we can sort it at the counter instead of posting things back and forth.

Just your order number. It is on your confirmation email and in your account, and a photo of the email on your phone is fine.

If you have not got the number to hand, the name and postcode on the order will normally find it.

Yes. Let us know their name beforehand, either by replying to your confirmation email or by calling 0207 820 0028, and ask them to bring the order number with them.

We ask for the name in advance so we are not handing your order to whoever happens to quote a number at the counter.

We keep it aside for you. If something comes up and you cannot get to us for a while, call 0207 820 0028 and we will hold it for longer.

We will never quietly put an order back into stock or refund it without contacting you first.

We email or call you and tell you exactly when it will be ready, rather than leaving you to find out at the counter.

Some catalogue items are ordered in for you from our suppliers rather than sitting on our shelves, and those take a few working days. If you would rather not wait, say so and we will cancel and refund you in full.

Please do. Open it on the counter and have a proper look.

If it is not the right thing, we can swap it or refund you there and then. That saves you a trip and it saves you paying to post something back.

Yes, and it is the easiest way to do it. Bring the item back with your order number within 30 days, unused and in its original packaging, and we will refund or exchange it at the counter.

Because you ordered online, you also keep the 14-day cancellation right that comes with buying at a distance. See Returns & refunds for how the two fit together.

You have 30 days from the day you receive your order to change your mind.

To get a full refund of what you paid for the item, it needs to come back to us:

• unused and unfitted, in a condition we can sell it in;
• in its original packaging, with any tags still attached;
• complete, with any accessories, fittings or free gifts that came with it.

Bring it into the shop or post it back to us. This 30-day policy is our own and it sits on top of your legal rights rather than replacing them, so nothing here takes anything away from you.

Whichever suits you:

• Online. Sign in to your account, open the order and choose Return an item. Tell us what is coming back and why, and we will confirm the next step by email.
• In the shop. Bring it to 338 Kennington Road with your order number. Fastest option if you are local.
• By phone or email. Call 0207 820 0028 or email info@cyclefixlondon.co.uk with your order number.

You do not have to give a reason to cancel an online order within the cancellation period, though telling us helps us stop the same thing happening to somebody else.

If you have changed your mind, you do. Post it to Cycle Fix London, 338 Kennington Road, London SE11 4LD. Please use a tracked service and keep the receipt, because the parcel is your responsibility until it reaches us.

If the item is faulty, damaged in transit, or simply not what you ordered, we pay. Contact us first and we will tell you the best way to get it back to us so you are not out of pocket.

Bringing it into the shop costs you nothing either way, which is why we would rather you did if you are nearby.

Two separate sets of rights apply, and both sit alongside our 30-day policy.

Consumer Contracts Regulations 2013. Because you bought at a distance, you have 14 days from the day you receive the goods to tell us you are cancelling, for any reason or none. You then have a further 14 days to send them back. We refund within 14 days of getting the goods back, or of you showing us you have sent them, whichever is sooner. That refund includes the delivery you paid, up to the cost of our cheapest standard delivery: if you paid extra for Express or a same-day courier, the difference is not refunded.

Consumer Rights Act 2015. Goods must be of satisfactory quality, fit for purpose and as described. If they are not, you have a short-term right to reject within 30 days of delivery for a full refund. After that you are entitled to a repair or a replacement, and if that fails or is not possible, to a price reduction or a final refund.

Nothing on this page limits either of those. Where our own policy is more generous than the law, the policy applies. Where the law is more generous, the law applies.

Yes. Your right to cancel an online order starts the moment you place it and runs until 14 days after it is delivered.

Call 0207 820 0028 as soon as you can. If it has not been picked or dispatched, we cancel it and refund you and nothing else needs to happen.

If it has already gone, you can refuse the delivery at the door or accept it and send it back. Either way, tell us first so we know it is coming.

Once the item is back with us and checked, we refund to the card or account you originally paid with. We cannot refund to a different card.

• Debit and credit cards: usually 3 to 5 working days from us processing it, depending on your bank.
• PayPal, Klarna and pay by bank: these settle on their own schedules and can take a little longer.

Where you are cancelling under the Consumer Contracts Regulations, the legal deadline is 14 days from us receiving the goods back or from you providing evidence that you sent them, whichever comes first. We aim to be well inside that.

Get in touch with your order number, a description of the fault and a photo if you can take one. Do not keep riding on something you think has failed.

Within 30 days of delivery you can reject a faulty item and have a full refund. That is your short-term right to reject under the Consumer Rights Act 2015, and it is separate from our change-of-mind policy.

We pay the return postage on anything faulty, so contact us before you post it and we will sort the label out.

You are still covered. After the first 30 days the law gives us one chance to put it right:

• We repair or replace the item within a reasonable time and at no cost to you.
• If that fails, is impossible, or causes you significant inconvenience, you can then ask for a price reduction or a refund.
• If you take a refund under that final right to reject within the first 6 months, we cannot make a deduction for the use you have had.

In the first 6 months, a fault is generally assumed to have been there when you received the item unless we can show otherwise, so you do not have to prove anything to us.

Yes, and it is worth reading before you fit anything.

Our policy. We cannot resell parts that have been fitted, used or ridden, or anything returned without its original packaging. Check the fit before you install.

Safety equipment. Helmets and other protective kit cannot be returned once they have been worn outside or taken any impact. A dropped helmet is a used helmet.

The law also removes the 14-day cancellation right on:

• goods made to your specification or clearly personalised, which for us means hand-built wheels, spokes cut to length, and cables or hydraulic hoses cut to fit your bike;
• sealed goods that are not suitable for return for health or hygiene reasons, once the seal is broken.

None of this applies if the item is faulty. Your legal rights are unaffected.

Yes. Our 30-day policy covers shop purchases on the same terms: unused, in its original packaging, with your receipt or order number.

The 14-day cancellation right is a distance selling right and applies to online and phone orders only. In the shop you were able to pick the item up, look at it and ask before you bought it, so the law does not add a cooling-off period on top. If a shop-bought item turns out to be faulty, your Consumer Rights Act protection is exactly the same as it would be online.

Yes. Tell us what you would rather have when you start the return and we will swap it, refunding or charging the difference in price.

If you are not sure what the right replacement is, send us the make, model and year of your bike first. Our mechanics would rather spend two minutes checking than have you send a second wrong part back.

No. Your contract is with Cycle Fix London whoever put the parcel on the van, so the 30-day policy, the 14-day cancellation right and the refund all sit with us.

Contact us and we will tell you what to do next. You do not have to find a supplier, quote their reference or follow their policy, and their terms do not override your rights with us.

For a change-of-mind return, yes. We have to be able to sell the item again, and for most bike parts the box is part of that.

You are allowed to open a box and handle an item as much as you reasonably would in a shop. What you cannot do is fit it, ride it or scuff it and then send it back as unwanted.

For a faulty item, missing packaging is not a barrier. Send it back as it is and tell us what went wrong.

No. Under the Consumer Contracts Regulations we cannot charge you a fee for cancelling an online order, and we do not add one.

What the law does allow is a deduction where the value of the goods has been reduced by handling beyond what you would have done in a shop. In practice that means a part that has been fitted and ridden, not a box you opened to look inside.

Tell us first and give us the chance to fix it. Call 0207 820 0028, email info@cyclefixlondon.co.uk or write to Cycle Fix London, 338 Kennington Road, London SE11 4LD. Include your order or job number and what you would like us to do about it.

If we cannot put it right between us, we will give you our final answer in writing and tell you at that point about certified alternative dispute resolution (ADR) providers you can approach, and whether we intend to take part.

You can also get free, independent advice from Citizens Advice on 0808 223 1133, who can refer a complaint to Trading Standards.

Everything we sell carries the manufacturer's own warranty, which is typically 12 months or 2 years depending on the brand and the product. That covers manufacturing defects: it does not cover wear, crash damage or misuse.

Keep your order confirmation. It is your proof of purchase and it is all we need to open a claim on your behalf.

A manufacturer's warranty is a bonus on top of your legal rights, not a replacement for them. Under the Consumer Rights Act a claim about goods that were faulty from the start can be brought for up to 6 years in England and Wales, or 5 years in Scotland, although the further you get from the purchase the more you would need to show the fault was there all along rather than caused by use.

Contact us on 0207 820 0028 or info@cyclefixlondon.co.uk with your order number, a description of what has gone wrong and photos if you have them.

We deal with the manufacturer for you. We are not going to hand you a distributor's phone number and wish you luck.

Where a claim is accepted you get a repair, a replacement part or a refund, depending on what the manufacturer offers. Where it is declined we will tell you why, and we will also tell you if we think you have a stronger route through your statutory rights instead.

Consumables. Tyres, inner tubes, brake pads, brake rotors, chains, cassettes, chainrings, cables, bar tape and bearings all wear out with use. That is the part doing its job, not failing at it.

Damage. Crash damage, misuse, corrosion from a lack of maintenance, and parts that have been fitted incorrectly by somebody else.

How long a consumable lasts depends enormously on your mileage, the weather and how you ride. A commuter doing 100 miles a week through a London winter will go through pads and chains far faster than somebody riding on dry weekends, and neither is a fault.

Yes. Our workmanship is covered, and every job comes with a free 30-day follow-up for the small adjustments that settle in after a service, such as new cables stretching or fresh brake pads bedding in.

If something we worked on is not right, bring the bike back and we will put it right. Bring it back rather than living with it: a gear that will not quite index is a five minute job for us and a fortnight of annoyance for you.

No. Having your bike serviced by a qualified mechanic is exactly what most manufacturers ask for in their warranty terms, and the opposite (skipping servicing) is far more likely to cause you a problem.

Our mechanics are Cytech certified, we use the correct parts and calibrated torque settings, and we keep a record of the work against your account. That service history is what you would need if you ever had to evidence maintenance on a warranty or insurance claim.

Yes. The parts we fit and sell are genuine branded stock bought through UK trade suppliers, so the manufacturer's warranty stands behind them.

Where there is a sensible aftermarket alternative that does the same job for less, we will say so and let you choose. What we will not do is quietly substitute a cheaper part and charge you for the branded one.

Batteries are covered for manufacturing defects under the manufacturer's terms, which vary by brand and are usually expressed in years or charge cycles, whichever comes first.

What is not covered is the gradual loss of capacity that every lithium battery goes through as it ages. A battery holding less charge after a few hundred cycles is behaving normally, not failing.

We can test a battery, read the diagnostics off it and tell you which of the two you are looking at before you spend anything on a replacement. See e-bike repair.

Every workshop service we offer is a same-day service. Drop your bike in during the morning, ideally before 10am, and it will be ready the same day.

Small jobs are often done while you wait. A puncture is usually 10 to 20 minutes depending on the bike and how busy the workshop is, and most accessory fitting is quicker than that.

If a job needs a part ordering in, we tell you before we start rather than after, so you can decide whether to wait or ride away and come back.

Three tiers, all same day, all carried out by Cytech certified mechanics:

• Safety Check, from £60. Brakes, tyres, wheel security, headset and steering inspected and adjusted so the bike is safe to ride. The right call before a big ride, or after a winter of commuting.
• General Service, from £150. Everything in the Safety Check, plus full gear and brake set-up, a drivetrain clean with a chain and cassette wear check, wheel truing and a bolt torque check. Our most popular service.
• Full Service, up to £210. Everything in the General Service, plus a deeper strip, clean and re-grease of the bearings and moving parts. For bikes that have covered a lot of miles.

Those figures are for labour. Any parts your bike needs are quoted and confirmed with you before we fit them. Single speed and Brompton services are priced separately: see the full list on our workshop page, bike servicing in London and all services.

We publish it. Individual jobs, from a £5 puncture upwards, are listed on our repair prices page, and the three service tiers are £60, £150 and £210.

Three rules we work to:

• Labour is quoted before we start.
• Parts are quoted and confirmed with you before they are fitted, never added to the bill afterwards.
• Every price includes VAT. The number we say is the number you pay.

If we open something up and find more work, we stop and call you. Nothing extra gets done until you have said yes to it.

Walk-ins are welcome for small repairs and quick jobs. Punctures, a brake adjustment, a light fitted, a gear that will not index: just come down.

For a full service, book ahead. That is how we guarantee both your slot and the same-day turnaround, because a full strip and rebuild needs a mechanic set aside for it.

Book online or call 0207 820 0028. If you are not sure which service you need, call and describe the bike: we will tell you honestly, including when the answer is that you do not need the expensive one.

Yes. A small deposit is taken when you book online and it comes straight off your final bill, so it is not an extra charge.

It covers our mechanics' time in the situation where a bike is inspected and quoted for and then the work is cancelled. Booked slots are real time in a busy workshop.

We stop and call you. We will explain what we have found, what it will cost, and what happens if you leave it, including whether it is a safety issue or something that can wait until next time.

We do not carry on until you have said yes. If you would rather only have the safety-critical work done today, that is a perfectly reasonable answer and we will tell you what to keep an eye on.

Yes, and on a modern bike it is not optional.

• Calibrated torque wrenches set to the manufacturer's stated Nm figure. Carbon bars, seatposts and stems fail when they are over-tightened, and slip when they are under-tightened.
• Frame preparation tools for facing and chasing, so bearings and bottom brackets sit square.
• A Phil Wood spoke cutter, which lets us cut and roll spokes to the exact length a wheel build needs instead of working with whatever is close.
• Manufacturer diagnostic software for e-bike systems, for reading error codes and applying firmware updates.

Our mechanics are Cytech certified, which is the UK industry standard qualification.

Yes, and it is a large part of what the workshop does. We service Bosch, Shimano STEPS, Brose and the other major drive systems, including motor and battery diagnostics, error code reading and firmware updates, alongside all the usual brake, gear, drivetrain and puncture work.

E-bikes are heavier and faster than the bike the components were designed around, so brake pads, chains and tyres wear noticeably quicker. Do not read that as a fault, but do get them checked more often.

More on e-bike repair in London and Bosch e-bike servicing. If yours uses a less common system, tell us the make and model when you book so we can check we have what it needs.

Yes, including the common commuter models. We cover punctures, brakes, batteries, controllers, wiring and electrical diagnostics.

Tell us the model and describe the fault before you bring it down and we will tell you whether it is something we can help with, which saves you carrying a dead scooter across London for nothing. See our e-scooter repair page.

Yes. We hand-build wheels around your choice of hub, rim and spokes, lacing, tensioning and truing each one by hand for road, gravel, mountain, commuter or e-bike use. Wheel-building labour starts from £60 per wheel, with the components priced on top.

Because we cut and roll our own spokes, we can build to the exact length a hub and rim combination calls for rather than compromising on a stock size. See custom wheel building and spoke cutting.

Note that a wheel built to your specification counts as a made-to-order item, so the 14-day cancellation right does not apply to it. Your rights if the build is faulty are untouched.

Yes to both, and both are jobs where trying it at home usually makes it more expensive.

Seized seatposts. We extract them from aluminium, steel, titanium and carbon frames, always starting with the least invasive method and escalating only if we have to. See seat post removal.

Stripped threads. A stripped crank or pedal thread is repaired with a helicoil insert, which restores a full-strength thread and saves replacing the entire crank arm. See helicoil repair.

We work on most brands and types: road, hybrid, commuter, gravel, mountain, folding (including Brompton), cargo, single speed, fixed and electric.

If your bike is vintage, heavily customised, a recumbent or otherwise unusual, contact us before you come down so we can check we have the right parts, tools and standards for it. We would rather tell you on the phone than have you push it here.

You do not need to have bought the bike from us. Most of the bikes in our workshop came from somewhere else.

Yes. Creaks are one of the most common things people bring us and one of the most misdiagnosed, because a noise from the bottom bracket area is just as often the saddle rails, the seatpost, a pedal, a chainring bolt or a loose cassette.

We work through the likely sources methodically rather than guessing and replacing parts. Bring the bike in and describe when the noise happens: under load, out of the saddle, only when pedalling, only when turning. That detail narrows it down fast.

Yes, in limited numbers, for the longer jobs. Ask when you book and we will reserve one for you if there is one free. There is more detail on our courtesy bikes page.

Because the number is limited we cannot promise one at short notice, so mention it when you book rather than on the day.

Yes. We run beginner-friendly sessions and one to one training for riders who would rather fix things themselves, from roadside puncture repair up to gear indexing and brake set-up.

Have a look at our training page or call 0207 820 0028 and we will talk you through the options and what would suit your bike.

Bring the keys to any locks fitted to the bike, and for an e-bike bring the battery, the charger and the battery key. We cannot run a diagnostic or test a motor without them.

Take your lights, computer, bags and anything else you would miss home with you.

Most useful of all: tell us what the bike is doing wrong and when. "It slips in the big ring under load" saves us more time than "the gears are funny".

Puncture repair starts at £5 for a loose wheel brought in on its own, and is priced upwards from there for a wheel still on the bike, hub geared wheels, hub motor wheels, cargo bikes and e-scooters. The full list is on our repair prices page.

Most punctures are done in 10 to 20 minutes while you wait. We also fit and repair tubeless setups, top up sealant and deal with the punctures sealant will not fix.

Bring the wheel or the whole bike, whichever is easier. More detail on puncture repair.

Yes. We bleed Shimano, SRAM, Tektro, Magura and Hope systems with the correct fluid for each: mineral oil or DOT, never mixed, because using the wrong one destroys the seals.

A spongy lever is usually air in the system, contaminated pads or a worn rotor, and the fix is different for each. We will tell you which it is rather than bleeding it and hoping.

We also set up and service rim brakes, including cantilever and V-brakes, and cable disc brakes. See brake repairs and the price list.

Yes, and skipping is usually one of three things: the indexing has drifted, the hanger is bent, or the chain and cassette have worn past the point where adjusting will help.

We index mechanical and electronic groupsets including Shimano Di2 and SRAM AXS, straighten and replace derailleur hangers, and service hub gears such as Shimano Nexus and Alfine and Sturmey Archer.

Chains and cassettes are consumables. We measure chain wear as part of a service, because replacing a stretched chain early is far cheaper than replacing the cassette and chainrings it has chewed up. See gear repairs.

Yes. We work with threaded standards (BSA and Italian) and the full range of press-fit standards: BB30, PF30, BB86, BB92, T47 and the rest.

Press-fit is where a creak most often comes from, and where doing it properly matters most: the frame shell needs facing and the bearings need pressing square, or the new one will creak exactly like the old one did.

See bottom bracket repairs. Not sure which standard your frame uses? Send us the make, model and year and we will tell you.

Yes. A notchy or knocking headset is usually pitted bearings, and in London it is usually water and road grit that got in there.

We strip, clean, re-grease or replace headset bearings across threadless and older threaded standards, and we can face a head tube where the frame needs it. Left alone, a rough headset will start to damage the frame's bearing seats, so it is worth catching. See headset repairs.

Yes. We service and rebuild suspension forks including RockShox and Fox, plus the other major brands, from a lower leg service and fresh seals and oil through to a full rebuild.

Manufacturers give service intervals in riding hours, and forks that are ridden through winter grit need them more often. If yours is losing travel, weeping oil around the seals or feeling harsh at the top of the stroke, it is due. See fork servicing.

Yes, and usually the same day. We true wheels on a proper stand and set spoke tension evenly, which is what stops the wheel going out of true again a week later.

Because we cut our own spokes we can replace a broken one at the correct length rather than fitting the nearest thing in the drawer.

Where a rim is cracked, badly flat-spotted or worn through at the brake track, we will tell you honestly that a rebuild or a new wheel is the better spend. See wheel repairs and spoke cutting.

Yes. Accessory fitting is an in-store service and most of it is done while you wait. It covers lights, mudguards, racks, kickstands, bottle cages, bells and computers, child seats, pedals, saddles and seatposts, handlebars, stems and fresh bar tape.

Prices start at around £5 to £10 for the small fittings and are listed job by job on our repair prices page. See accessory fitting and other repairs.

Racks and child seats are worth having fitted properly: they carry weight, and a rack bolt that works loose on a pothole is not a small problem.

Ask. The price list covers the jobs that come through the door most often, not everything the workshop can do.

Call 0207 820 0028 or email info@cyclefixlondon.co.uk and describe the bike and the problem. We will tell you whether we can do it, roughly what it involves and what it is likely to cost, before you bring the bike anywhere. Browse everything we cover on our repairs page.

Yes, and please ask before you order rather than after. It is free, it takes us two minutes and it saves you a return.

Send us the make, model and year of your bike, or a photo of the part you are replacing next to something for scale. Our mechanics will confirm what fits.

Call 0207 820 0028, email info@cyclefixlondon.co.uk, or bring the bike in and we will measure it properly.

Read the numbers moulded into the sidewall of the tyre you already have. You are looking for something like 700x25c on a road bike, 26x1.95 on a mountain bike, or an ISO number such as 25-622.

The wheel size has to match exactly. That is the 700, 650b, 26, 27.5 or 29, or the second half of the ISO number (622, 584, 559).

The width can vary, within whatever your frame, forks and rims have room for. Going wider gives more comfort and grip; go too wide and it will foul the frame or the mudguards.

If you are not sure, photograph the sidewall and send it over. Browse tyres in our shop.

Tubes are sold to fit a range, so a 700x18-25c tube suits any tyre between 18mm and 25mm on a 700c wheel. Three things to check:

• Wheel size. Must match.
• Width. Your tyre width has to fall inside the tube's range.
• Valve type. The bit people get wrong.

Presta valves are narrow with a small lock nut on top. Schrader valves are wide and look like a car valve. Your rim is drilled for one or the other, so you cannot substitute.

Valve length matters too. On a deep-section rim a standard 40mm valve will not reach the pump.

First, rim or disc. Rim brake pads are chosen by brake type (caliper, V-brake or cantilever) and by whether your rim is aluminium or carbon. Carbon rims need carbon-specific pads: aluminium pads will destroy them.

Disc pads are chosen by caliper shape, not by bike. Shimano, SRAM, Tektro and Magura all use different shapes, and they are not interchangeable. The easy answer is to bring the old pads in or photograph them.

Resin or sintered. Resin is quieter and bites well from cold. Sintered lasts longer, copes better with wet London grit and heavy e-bikes, and takes slightly longer to warm up. Check your rotors are rated for sintered before switching.

Browse brake pads, or ask us.

Match the speed count of your cassette. An 11-speed chain is narrower than a 10-speed, which is narrower than a 9-speed, and running the wrong one shifts badly and wears the drivetrain out early.

Count the sprockets on the rear cassette, or read the groupset name off the rear derailleur. Quick links are speed-specific too, so an 11-speed link goes with an 11-speed chain.

If your chain is due, get the cassette checked at the same time. A chain replaced late has usually already worn the cassette with it, and fitting a new chain to a worn cassette makes it skip.

Frame sizing varies between brands and between types of bike, so the honest answer is to be measured rather than to trust a chart. A 54cm road frame from one brand can fit very differently from another.

Manufacturer size charts are a starting point, not a guarantee, and stack and reach tell you more than the headline size does.

Call us or come to the workshop with your height, your inside leg measurement and an idea of the riding you actually do, and we will point you at the right size.

Measure around your head about 2cm above your eyebrows, then match that measurement in centimetres to the manufacturer's size range.

A helmet should sit level on your head, not tipped back. It should feel snug with the straps undone and should not rock forwards or backwards when you shake your head. The side straps should sit in a V just under your ears.

Try one on in the shop if you can. Once a helmet has been worn outside or has taken any impact we cannot take it back, so it is worth five minutes at the counter.

No. There is no law in the UK requiring an adult or a child to wear a cycle helmet.

The Highway Code (rule 59) advises that you should wear a helmet that conforms to current regulations, is the correct size and is securely fastened. That is guidance, not a legal requirement, and no offence is committed by riding without one.

Every helmet legally sold in the UK has to meet the personal protective equipment rules and carry a UKCA or CE mark. The cycling standard is BS EN 1078, and it is printed on a sticker inside the helmet. Replace a helmet after any impact, even if it looks fine.

At night your bike must have a white front light and a red rear light, both lit. It must also have a red rear reflector, and amber pedal reflectors if it was made after 1 October 1985. That is the Road Vehicle Lighting Regulations, set out in rule 60 of the Highway Code.

White front reflectors and spoke reflectors are not compulsory but do help you be seen.

In practice, on unlit London streets, a rear light bright enough to be seen in traffic and a front light with a proper beam pattern are worth far more than the legal minimum. Ask us and we will show you the difference between a be-seen light and a see-by light. Browse accessories.

Saddle height, saddle fore and aft position and bar reach are set as part of a workshop service, and we will happily adjust them for you at any time afterwards.

If you are getting persistent discomfort, tell us where it hurts when you book. Numb hands, knee pain and a sore neck each point at different things, and it is worth looking at the position rather than just the mechanics.

Cycling kit is cut closer than everyday clothing and sizing varies a lot between brands, so we show the manufacturer's own size chart on the product page wherever they publish one.

If you are between sizes, call us and we will tell you how that particular brand tends to come up. Clothing returned unworn with its tags still on is covered by our 30-day policy in the normal way.

Online: Visa, Mastercard, American Express, Google Pay, PayPal, Klarna and pay by bank. Mobile wallet buttons appear at checkout when your device and browser support them.

In the shop: all major cards, contactless, mobile wallets, bank transfer and cash.

Online orders are paid for at checkout. Workshop work is paid for when you collect your bike, apart from the deposit taken when you book a service online, which comes off the final bill.

Yes. Choose Klarna as your payment method at checkout and it will show you the plans you qualify for and run its own approval check.

The credit agreement is between you and Klarna, not with us, and they set out the terms, the repayment dates and any charges before you commit to anything. Missing payments can affect your credit file, so read what they show you.

Your rights over the goods themselves are unchanged: the 30-day policy and your statutory rights still sit with us.

No. You can check out as a guest with just an email address.

An account is optional and free, and it is worth having: it lets you track orders, see your service history, save delivery addresses and start a return in a couple of clicks rather than digging out an order number.

Yes. Your card details go straight into our payment provider's secure form. They never touch our own servers, so we never see or store your card number, and there is nothing on our side for anyone to steal.

The whole site runs over an encrypted HTTPS connection, and card payments go through 3-D Secure, which is the step where your bank asks you to confirm it is really you.

We will never phone or email you to ask for your card number, your PIN or a bank one-time code. If anybody does, it is not us.

Yes. When your bike is ready we can send you a secure payment link, so you can pay from your phone and then just walk in and collect.

Cards and mobile wallets both work on that link. It is the quickest option if you are collecting at a busy time.

Every price on this site includes VAT at the current rate, so the price you see is the price you pay. Our VAT number is GB 273 5986 56.

If you need a VAT invoice for work, for expenses or for an insurance claim, ask at the counter or email info@cyclefixlondon.co.uk with your order or job number and we will send one over.

More than 1,400 products: parts, tyres and tubes, brakes and drivetrain components, wheels, lights, locks, helmets, accessories, clothing and workshop tools. We add to it regularly.

Start with the shop, or jump straight to parts, accessories, tyres, wheels or tools.

If you cannot find what you need, ask. A lot of what we can get hold of is not on the website.

No, we do not price match.

What you get instead is a same-day workshop, free Click & Collect from Kennington, mechanics who ride and will tell you when a cheaper part is the right one, and a real shop you can walk into if something goes wrong.

Any offer we are running is shown on the product page and again in your basket, so you never have to hunt for a code to get the price we are advertising.

We do not run a permanent discount code scheme or a members' price tier. The price on the page is the price, VAT included.

The two standing offers worth knowing about are free Standard delivery over £75 and free Express delivery over £100.

Every product page shows its stock status. If an item is not on our shelves we can normally order it in from our suppliers within a few working days.

Call 0207 820 0028 or email info@cyclefixlondon.co.uk with what you are after and we will tell you the price and the timing before you commit to anything.

Some products in our catalogue are held by our suppliers rather than in our Kennington shop. You can still order them exactly as normal.

Depending on the item, it either comes to us and we post it out or email you to collect it, or it is sent to you directly from the supplier's warehouse.

Either way, your contract is with Cycle Fix London. We handle the delivery, the questions and the returns, and you never have to deal with a supplier. Ordered-in items take a little longer than shelf stock and we tell you the timing up front.

Yes. We buy through UK trade suppliers, so what you get is genuine branded stock with the manufacturer's UK warranty behind it, not grey imports or unbranded copies.

Where a good-value aftermarket alternative exists we will tell you about it and let you decide. Some are excellent, some are false economy, and the difference matters most on brakes and drivetrain.

Yes, on anything in the catalogue and at no charge. Shelf stock is normally ready within the hour, and ordered-in items as soon as they reach us.

Either way we email you the moment it is ready. See our Click & Collect page.

Yes, and we would much rather you asked than guessed. Send us the make, model and year of your bike, or photos of the part you are replacing, and our mechanics will confirm compatibility before you spend anything.

Compatibility on modern bikes is genuinely fiddly: freehub bodies, brake mount standards, axle widths and speed counts all have to line up. Two minutes on the phone beats a fortnight of posting parts back and forth.

Yes. Cycle Fix London gift cards can be bought online and spent either in the shop or online, on servicing, repairs, parts and accessories.

They are a safer bet than guessing at a component: the recipient picks the part that actually fits their bike. See our gift cards page.

• Monday to Friday: 8am to 8pm
• Saturday: 9am to 6pm
• Sunday: closed

We are closed on bank holidays. Any temporary change goes onto our Google listing first, so that is the place to check before a special trip.

The early start and the late finish are deliberate: you can drop a bike off before work and pick it up after.

338 Kennington Road, London SE11 4LD.

The nearest tube is Kennington on the Northern line, and Oval is a five minute walk. Buses 3, 59 and 159 stop close by, and Waterloo and Vauxhall are both a short ride away.

Call 0207 820 0028 if you are struggling to find us.

There is free short-stay parking directly outside for up to 5 minutes, between 10am and 4pm, for drop-offs and collections only. It is a red route, so please be quick.

There is also free 1-hour parking around the corner on Windmill Row if you need longer.

Call us on 0207 820 0028 before you visit and tell us what would help.

We can come out to the door or to your vehicle to take a bike in or to hand over a collection order, and we will have everything ready so you are not left waiting at the counter.

Yes, and most quick jobs are done while you wait. You are welcome to use our free WiFi and to charge your phone while you are here.

If you would rather get a coffee, there are several independent cafes within a few minutes' walk along Kennington Road and around Kennington Cross, and Kennington Park is on the doorstep if the weather is behaving.

For a full service, do not wait: drop the bike in the morning and come back later in the day.

The workshop is in Kennington, SE11, and we look after riders from right across south and central London.

We have local pages for Oval, Vauxhall, Elephant & Castle, Waterloo, Camberwell, Brixton, Stockwell, Clapham, Lambeth.

If you can get to us, we can book you in. There is no catchment area, and plenty of our regulars ride in from further out because the workshop turns jobs around the same day.

Yes. Our team includes Cytech certified mechanics, which is the recognised UK bike industry qualification, working on road, commuter, cargo and e-bike systems every day.

That means calibrated torque settings, the correct fittings for each component and manufacturer diagnostic software for e-bike drive systems, rather than guesswork. We also keep a record of the work against your account, so your bike has a service history.

We are rated 4.9 out of 5 from more than 1,135 Google reviews, which for a workshop that has had a lot of bikes through it we are rather proud of.

Reviews are the most useful thing a customer can leave us, good or bad. If something has not been right, tell us first and give us the chance to fix it.

• Phone: 0207 820 0028, answered during opening hours.
• Email: info@cyclefixlondon.co.uk
• In person: 338 Kennington Road, London SE11 4LD.
• Online: the form on our contact page.

For anything about an existing order or repair, quote your order or job number and you will get a faster answer.

An independent bike shop and workshop at 338 Kennington Road, London SE11 4LD.

We do two things. We fix bikes, e-bikes and e-scooters in our own workshop, with every service turned around the same day. And we sell the parts, accessories and tools to keep them running, online and over the counter.

We are rated 4.9 from more than 1,135 Google reviews. Registered in England, Company No. 09596767, VAT GB 273 5986 56. More on our about us page.

Yes. Our blog covers workshop advice, seasonal maintenance and south London cycling news: the things worth doing before winter, what actually wears out on a commuter, and how to spot a problem before it becomes a bill.

If you would rather learn hands on, we also run maintenance training.

Yes, we take on mechanics and shop staff when the right person comes along. Any current vacancies, with the full role description and how to apply, are on our careers page.

If nothing listed matches you but you think you would fit, email info@cyclefixlondon.co.uk with a CV and a line about the work you have done. We would rather hear from a good mechanic early than advertise later.

Yes. We assess accident damage, quote for the repair and provide the written estimate and VAT invoice an insurer or a claim will ask for.

Do not ride a bike that has been in a collision until it has been checked, especially a carbon frame or fork, where damage is not always visible from the outside.

See our cycling accident page. We also work with Laka on bike insurance.

We use your details to take your order, deliver it, keep a record of the work we have done on your bike, and answer you when you get in touch. We do not sell your data.

Card details are handled by our payment provider and never reach our servers.

The full detail, including how to ask for a copy of your data or have it deleted, is in our privacy policy. Our terms of service set out the contract, and there is a full site map if you are looking for something specific.